Business Communication Question and Answers

Module 1

1. Communication is a

One way process

Two way process

Three way process

Four way process

2. Communication saves time in

Internal communication

Interview

oral communication

schedule

3. On the _ _ _ it is possible to get immediate feedback

Letter

Telephone

e-mail

fax

4. The information the receiver gets is called _ __  _

Massage

Output

Input

Source

5. Communication is the _ _ _ _ of business.

Backbone

Life blood

Nervous

Both (1) & (2)

6. Audio-visual communication is most suitable for mass _ _ _ and mass _ _ _

Publicity & education

Policies & political

Save & store

Education & political

7. Communication in an organization should ideally flow _ _ _ _

From top to bottom

From bottom to top

Both ways

Horizontally

8. The main objective of communication is

Information and persuasion

Skill and personality development

Control and management

Need

9. The communication cycle, the process of re translation of singnals into ideas is called 

Encoding

Decoding

Response

Feedback

10. Informal communication is otherwise known as _ _ _ _communication

Grapevine

Lateral

Visual

Horizontal

 

Module 2

1. Examples of oral communication…………

Letter

e-mail

telephone

fax

2. Face to face communication is a………..

Visual communication

Direct conversation

Oral communication

Written

3. …………. Communication is the most popular means of transmitting massage.

Written

Oral

Visual

Face to face

4. Bad listener will make…………. Communication

Good

Bad

Excellent

Rather favourable

5. ………….. communication is unsuitable for lengthy message.

Oral

Written

Vertical

Audio visual

6. Which of the following are examples of oral communication?

Meeting, memos and presentations

Meeting, memos and performance reviews

Meetings, presentations and performance reviews

Reports, presentations and performance reviews

7. All the following are advantages of oral communication, except:

Control over receiver’s attention

Immediate feedback

Personal quality

Conveying complex information

8. Passive listening means;

Hard work

Hearing sound of words

Hearing the meaning of words

Processing the information

9. Which of the following is not an indication of active listening?

Egocentrism

Engaging in conversation with the speaker

Taking notes

Reconstructing the information

10. Advantage of oral communication………..

Permanent record

Legal document

Save time

Reaches slowly

 

Module 3

1. Gestures is an example for______________

Body language

Grammar

Speeches

written

2. _________ are our body parts especially arms, legs, hands and head convey meaning.

Gestures

Proxemics

Time language

paralanguage

3. _________ Involves how we arrange personal space and what we arrange in it

Kinesics

Proxemics

Time language

paralanguage

4. _________ is the study of body physical movements.

Kinesics

Proxemics

Time language

paralanguage

 

5. _________ is the wordless form of communication which takes the form of postures, body language ,facial expressions, eye contacts, tension, breathing and tones etc.

Verbal communication

Garbage communication

Informal communication

Non- verbal communication

6. _________ Means how our voice stress, pause, sigh etc. communicates.

Paralanguage

Body language

Gestures

proxemics

7. _________ means the position in which you hold your body when standing or sitting.

Gestures

Postures

Paralanguage

Proxemics

8. _________ refers to the amount of space that individuals naturally maintain between each other.

Chronemics

Gestures

Proxemics

None of these

9. _________ tells how our body communicates.

Paralanguage

Kinesics

Chronemics

proxemics

10. According to Proxemics (space language), zones are classified into _________ categories

3

4

5

6

 

Module 4

1. An article in your textbook for the next exam

Skimming

Scanning

Extensive

intensive

2. A long story in a magazine

Skimming

Scanning

Extensive

intensive

3. A poem

Skimming

Scanning

Extensive

intensive

4. A telephone guide

Skimming

Scanning

Extensive

intensive

5. A dictionary

Skimming

Scanning

Extensive

intensive

6. The first page in the newspaper

Skimming

Scanning

Extensive

intensive

7. A text in the class

Skimming

Scanning

Extensive

intensive

8. A brochure

Skimming

Scanning

Extensive

intensive

9. Proper note-taking involves:

Taking notes during reading

Taking notes after reading the text completely

Taking vague notes

Taking lengthy notes

10. Which of the following can help in the selection of the right text to read?

Surveying

Skimming

Scanning

All of the above

 

Module 5

1. In letter writing, the ideal style to use heading and subheading technique in newsletter, focusing to;

Use outling

Use detailed phrases

Use abbreviations

Avoid excessive punctuation

2. Suppose we are searching for the information, regarding admission and advertisement costs, etc, Which type of letter will be used?

Inquiry letter

Adjustment letter

Bad newsletter

Complain letter

3. In letter writing format, a title, “Dear Mr. Shahzeb” is the best example of;

Introduction

Signed name

Letter body

Salutation

4. Which of the following is a letter stating readers for what they are receiving is commonly called?

Complaint letters

Official letter

Good newsletters

Cover letters

5. At which place ‘With love’ can be used in an informal letter?

Closing

Opening

Heading

Body

6. Suppose we didn’t know the recipient’s name of a letter, how we can address the recipient?

Dear Mr./Mrs

Hello

My dear

Dear sir or Dear madam

7. A formal letter should be …… to have the desired effect on the recipient ?

In the proper format.

To the point and relevant.

Grammatically correct

All of these

8. Suppose we didn’t know the recipient’s name, how we can close and end the letter?

Yours sincerely

Affectionately yours

Yours faithfully

None of these

9. How we can address the recipient when we are writing an informal letter?

Dear Mr

Hello Sir/ Madam

Dear Sir/ Madam

My dear

10. Which of the following is the name given to the date and address at the top in a formal letter?

Starting

Closing

Heading

Body

 

Module 6

1. Identify valid email address?

t4tutorials@.com

t4tutorials.com

t4@t4tutorials.com

t4tutorials@books

2. Which term is used to transmit the computer-stored messages through telecommunication?

Email

Echart

Eweb

None of these

3. which is used to send and receive electronic mail.

Simple mail transition protocol

Simple mail transfer protocol

Simple mail terminal protocol

Simple mail transport protocol

4. Junk E-mail is also known as

Sniffer

Spam

Copple crumbs

spoof

5. Which term Avoided in E-mail

Re- reading

Subject line

Smileys

Wrong E-mail address

6. Which medium is not suitable for E-mail

Intranet

Internet

Extranet

Paper

7. Which part of the letter having the mailing address and receiver’s name?

Inside address

Addressee notation

Salutation

None of these

8. Which of the following shows the accurate form for the salutation or greeting in writing a business letter?

Dear F.R. Shamil

Dear Mr. F.R. Shamil

None of these

All of these

9. Which of t following is the pre-printed part of the letter that shows across the top margin and comprises the name of the business?

Letterhead

Inside address

Addressee notation

All of these

10. Which of the following is a recommended style to write the date in a business letter?

01/06/2021

June 1, 2021

Monday, June 1^st, 2021

None of these

 

Mid Term

1. Communication network in any organization is ______________

Internal & external

Verbal & written

Oral & non- verbal

feesdback

2. Informal communication is otherwise known as ______________

Person to person communication

Internal communication

External communication

Authoritative communication

3. Minutes of resolutions is only resolutions ______________

Recorded

Development

Decision- making

authenticated

4. Minutes of a meeting are usually prepared by ______________

Secretary

Chairman

Shareholder

laymen

5. The value mail e-mail, video conferencing etc some of the ______________ based media of communication.

Computer

Traditional

Science

rules

6. A circular is a form of ______________

Oral communication

Face- to- face communication

Group communication

Visual communication

7. ______________ means giving a particular bias to the reality

Abstracting

Slanting

Inferring

information

8. Business letter must possess the quality of ______________

Coherence

Incompleteness

Faultiness

jargons

9.  Effective communication can only be achieved when ______________

The audience is understood

Feedback is encouraged

Thoughts are organized

Systematic delivery of speech

10. A motivated worker does not need much ______________

Supervision

Encouragement

Advice

suggestion

11. The downward communication flow from __________

A subordinate to a superior

A subordinate to a subordinate

A superior to a superior

A superior to a subordinate

12. Telephonic conversation is a

Verbal communication

Non- verbal communication

Visual communication

written

13. Physical Barriers to communication are ______________

Time and distance

Interpretation

Denotations

connotations

14. The official record of the proceedings of a meeting is known as ______________

Agenda

Minutes

Prospectus

report

15.  ______________ should come as a logical conclusion to investigation and analysis

Recommendations

Suggestion

Inferences

Conclusion

 

Module 7

1. Which of the following factors is/are important when making a speech?

Your topic and presentation

Your body language

Receptivity of the audience

All the above

2. While making an oral presentation the speaker must

Use gestures in a natural, appropriate way

Stare at in member in the audience

Refuse to respond to questions

Speak very fast

3.  The extemporaneous delivery is often referred to as

The last course

The in – between course

The middle course

All of these

4. When delivering your speech extemporaneously, notes should be written on

A note pad

A-4 paper

Small stiff cards

All the above

5.  Your speech topic is "The Indian Government should condemn American air raids on Iraq." What kind of speech should you make?

Predominantly informative

Predominantly persuasive

Predominantly entertaining

None of the above

6. Extemporaneous speaking calls for the speech to be

i. Researched           ii.Outlined

iii. Practiced             iv. Delivered in a conversational manner

i, ii, iii & iv

ii & iii

i, ii & iii

iii & iv

7. The best way to make a class interesting and the students attentive, when they are dull and sleepy is by

Shocking them by shouting at the top of your voice

Banging the duster on the table

Leaving the class

Using humor

8. You are delivering your first presentation on your job. Everyone in the room is listening silently without revealing their feelings. You feel discouraged because

There are no verbal and non- verbal cues

No tea/ coffee was served

You were not properly dressed

Non of the above

9. A speaker mumbled something in a low voice while avoiding eye contact with the audience and suddenly disappeared from the stage. Most probably, he was

III

Excited

Confident

Nervous

10. An extremely slow-paced speech leads to

Excitement

Nervousness

Boredom

All of the above

 

Module 8

1. Etiquettes may be of the following types:

(a) Social etiquettes (b) Verbal etiquettes

(c) Business etiquettes (d) Non-verbal etiquettes

None of these

(b) and (d0

(a) and (c)

All of these

2. Good etiquette

(a) helps you earn better reputation among colleagues 

(b) will infuse jealousy among your colleagues

(c) earns trust and confidence of your superiors

 (d) distinguishes yourself from the others

(a), (b) and (c)

(a), (c) and (d)

(b), (c)and (d)

All of these

3. Poor etiquettes

(a) do not matter in a professional set-up (b) can damage your career

(c) do not matter if you are good with your work

(a) and (b)

(b)

All of these

None of these

4. Your etiquettes may be influenced by

(a) your first impression on the person concerned         (b) how you look and dress

(c) your body language                                                      (d) how much you earn

(a), (b) and (c)

(b), (c) and (d)

None of these

5. At the workplace, which of the following would be treated as poor etiquettes?

(a) Not following the culture of the company (b) Critically evaluating your company's policies

(c) Indulging in gossip during working hours (d) Getting delayed for a meeting

(a), (c) and (d)

(b), (c) and (d)

(a), (b) and (c)

All of these

6. One should avoid being eager to offer advice in which of the following situations?

(a) Issues related to marriage and divorces (b) Issue related to a team meeting

(c) Issues related to personal tragedy such as death

(a) and (c)

(b) and (c)

All of these

None of these

7.During business dining, one should avoid having a discussion on which of the following topics!

(a) Sports                                                                    (b) Someone's religion

(c) Confidential information of the company          (d) Personal issues

(a), (b) and (c)

(b), (c) and (d)

(a), (c) and (d)

None of these

8. Working in teams has become popular because

(a) It is the latest trend.            (b) Group performances surpass individual efforts.

(c) Individuals do better than teams.

(a)

(c)

(b)

All of these

9. Which of the following roles should one play in a team setup?

(a) Giver and seeker of information    (b) Problem solver

(c) Negative role                                   (d) Listener

(a), (b) and (c)

(a), (b) and (d)

(c)

All of these

10. The challenges of working in a team are

(a) the issue of baggage

(b) the issue of groupthink

(c) the issue of high costs

(d) team-oriented members

(a), (b), and (c)

(a), (c) and (d)

(b), (c) and (d)

None of these

 

Module 9

1. Your resume is a tool with one specific purpose.

To get a job

To win an interview

To discuss salary

to

2. Which of the following should NOT be part of a resume?

Religious affiliation

Employment history

Contact information

Education

3. Which of the following is NOT a resume format?

Chronological

Portfolio

Functional

combination

4. The _____________________ format lists your work history with dates, with your most. recent employer and job title listed first .

Functional

Combination

Chronological

portfolio

5. Which of the following is the safest email address style to use on your resume?

Lovin_ladies123@emailprovider.com

j_smith@emailprovider.com

partyyallthetime@emailprovoder.com

none of these

6. In which section would you most likely include your bilingual skills?

Education

Contact information

Employment history

Additional information

7. While you are planning for your job, you should

(a) do a self-analysis

(b) update your skills and knowledge

(c) avoid taking professional help

(d) engage in networking

(a), (b) and (c)

(b), (c) and (d)

(a), (b) and (d)

All of these

8. While you are doing a self-analysis, you should understand

(a) what is the challenge you are facing in your current role            (b) how will the new opportunity help you earn more

(c) how will the new opportunity help you grow personally             (d) how will the new job help you achieve work life balance

None of these

(a), (b) and (c)

(a), (c) and (d)

(a), (b) and (d)

9. When you are updating your skills and knowledge, your focus should be on

(a) technical skills                                                        (b) the pay package

(c) knowledge about business and current affairs   (d) communication skills

(a) (b) and (c)

(b), (c) and (d)

(a), (c) and (d)

All of these

10. Which of the following must you follow while preparing your résumé?

(a) Make it long and detailed                       (b) Highlight only the most significant ideas

(c) Be clear with your career objectives      (d) Have a standardized résumé for all profiles and jobs

(a) (b) and (c)

(a), (c) and (d)

(b), (c) and (d)

None of these

 

Module 10

1. He is an old friend of mine.

Verb

Noun

Adverb

adjective

2. I was pleasantly surprised when she showed up at the door unannounced.

Adverb

Adjective

Verb

conjunction

3. I never expected that I would win the first prize so I couldn’t believe my ears when they announced my name as the winner.

Adverb

Adjective

Verb

Noun

4. Everybody hates him for his repulsive looks.

Verb

Adjective

Adverb

Noun

5. John came later than Peter

Adjective

Adverb

Verb

Noun

6. I think the latter part of the film is more interesting than the former part.

Adverb

Adjective

Conjunction

preposition

7. I am going to make an early start so that I won’t get stuck in the traffic.

Adverb

Adjective

Verb

Noun

8. It is more expensive to travel on Friday, so I will leave on Thursday evening.

Adverb

Adjective

Preposition

conjunction

9. The baby does not resemble either of its parents.

Verb

Adverb

Adjective

Pronoun

10. In my opinion, she should have resigned earlier.

Adverb

Conjunction

Preposition

Adjective

 

Module 11

1. One of my sisters _______ going on a trip to France.

Is

Are

Have been

None of these

2. Either my shoes or your coat _________ always on the floor.

Is

Are

Were

None of these

3. The dog or the cats __________ outside.

Is

Are

Was

None of these

4. Either my mother or my father ________ coming to the meeting.

Is

 Are

Have been

None of these

5. The students and instructors each ________for a new facility by next year.

Hopes

Hope

Has hoped

None of these

6. She …..(pass) the post office on her way to school every day.

Is passing

Has been passing

Passes

passed

7. You ……. (study) hard, you will secure a first division.

Studied

Study

Have studies

Are study

8.  I…….. (tell) you already about it.

Told

Have told

Tells

Am telling

9. At the moment the child ……..(play) in the garden.

Playing

Plays

Is playing

Has been playing

10. They ……. (live) in Shri Nagar for five years.

Are living

Were living

Has been living

Have been living

 

Module 12

1. Ram was / senior to / Sam in college.

Ram was

Senior to

Sam in college

No error

2. It was him / who came / running / into the classroom.

It was him

Who come

Running

Into the classroom

3. The capital of Yemen / is situating / 2190 meters above / the sea level.

The capital of yemen

Is situating

2190 meters above

The sea level

4. The captain along with his team / are practicing very hard / for the / forth coming matches.

The captain along with his team

Are practicing very hard

For the

Forth coming matches

5. Supposing if / it rains / what shall / we do?

Supposing if

It rains

What shall

We do?

6. Due to gas leakage, all people especially children are

Fragile

Virtuoso

Vulnerable

voracious

7. Please be careful, the luggage contains __________ items.

Fragile

Virtuoso

Voracious

vulnerable

8. Kindly ask him to play the piano, he is a __________ pianist.

Fragile

Virtuoso

Voracious

vulnerable

9. Choose the pair of words that best expresses a relationship similar to that expressed in the pairs of words in capital.

INTEREST : USURY

Frugal : fragile

Enmity : friend

Sand : Dune

Frugality : Parsimony

10. Choose the word that is most nearly similar in meaning to the word in capital letters.

RAVENOUS

Starving

Voracious

Easily broken

Highly skilled

 

End Term

1. When Linda implements a new leave policy, she uses _____ communication to share it with staff.

Result- oriented

Informational

Negative

Persuasive

2. Lou recently had to write a memo to staff about upcoming holiday hours. The company needed to block employees from taking any leave during Thanksgiving week. What is the best approach for Lou to take?

Indirect with a buffer

Direct with a buffer

Indirect without a buffer

Direct without a buffer

3. This step of the writing process should be used to make sure any stereotypical language is not referenced:

Revising and editing

Distribution

Planning

Drafting

4. Why are excellent communication skills important?

They make you sound smarter.

Communication skills are not that important

It shows the customer you are understanding what they actually mean instead of what they are simply saying.

 The customer doesn’t have any communication skills, so you need make you do.

5. What does clear and effective speaking do?

It enables you to explain procedures, policies, and other aspects of your company to your company to your customers so they walk away without any questions.

It shows the customer how sorry you are that an error was made.

It helps you

Hear the customer better

It lets the customer know that you will be fixing the problem.

6. What should you leave out of communication in a business?

You should leave names out of communication in a business.

You should leave emotions out of communication in a business

You should leave return emails out of communication in a business

You should leave phone number out of communication in a business

7. Why should you be careful with exclamation points in emails?

You should be careful with exclamation points in emails because they are a waste of space

You should use as many exclamation points as possible to convey your message

You should be careful with exclamation points in emails because they can appear childish and unprofessional.

You should be careful with exclamation points in emails because they are rude

8. A closing line, like an opening statement, is a simple yet professional statement. Which of the following is an appropriate closing line?

An appropriate closing line for a written communication would be ‘Thank you for your help’

An appropriate closing line for written communication would be ‘Thanks’

An appropriate closing line for written communication would be ‘See ya leter’

An appropriate closing line for written communication would be ‘Thanks dude’

9. What are the four types of effective sentence structures for business communication?

Main, topic, simple, and complex

Simple, compound, complex, and compound- complex

Simple, contrast, complex and compound

Compound, main, support, and complex

10. Rachel went to the bank. This is an example of a _____.

Simple sentence

Compound sentence

Complex sentence

Compound- complex sentence

11. Rachel went to the bank, but it was closed for the Christmas holiday. Why is this structure considered a compound sentence?

It has one main clause containing a simple subject and a predicate.

It is made up of two independent clauses.

It contains two main clauses and at least one dependent clause

It contains one main clause and one subordinate or dependent clause.

12. Written communication is typically directed at

Clients

Other businesses

Internal targets (employees, etc)

All are correct

13. To be effective, written communication should be:

Complete

Correct

Concise

All answer are correct

14. Examples of written communication include all except:

Memos

Faxes

Live telephone conversations

Emails

15. What would be a gender neutral word choice for fireman?

Firewoman

Firepeople

Firefighter

Firegroup